Services

Making Sense of IT

Introduction to Wired-IT’s Services

We focus on our customers’ essential IT systems.

Wired IT strives to understand its customers’ business. Initially we focus on getting our customers’ essential systems in place to yield results through their IT investment. With our head office based in the Sandton hub, we operate with-in the needs of a 21st century customer that includes ever changing environments, rapid response times, and cost effective solutions for our customers’.

At Wired-IT, our strategy is to provide value with IT solutions for small to medium size businesses. With integrity we are fixated about offering professional applications at a fraction of a cost. We achieve this through using our 12+ years industry expertise in enterprise grade platforms, and finding a fit within a small to medium sized business, and subscribing these traits to their IT support requirements. Being fixated about the IT industry can have specialists that custom build solutions that meet the needs of our customers and their business.

We structure our day towards proactive IT support solutions to keep systems operational, as downtime has a larger impact on their business. We care in taking the time to understand our customers’ and thus we’re fixated in being proactive and being easily accessible through our switchboard.

Our fixation starts in recruiting the right fit for our company to fulfill a good representation when out on a call.

Managed IT Services

Our managed service plans include our bespoke server environment, NOC (network operations centre), call centre, and backend proactive solutions. Our reporting solutions keep you informed with as much information as your business requires. Wired-IT understands your busy day-to-day operations requirements and our aim is to allow you to carry on yielding more returns in your products and services with minimal downtime due to IT faults.

With 12+ years of experience in the I.T. sector, we offer proactive and preventative IT management. We call this “Best Practices” and these best practices are managed through:

• Bespoke Service Level Agreements (SLA’s), Security (firewall, endpoint, server, network, anti-virus, anti-malware, anti-spyware,) /Disaster recovery /Network administration / Cloud solutions / Offsite backups / Remote support /Onsite support /Computer repairs /Hardware and software sales /Telephony solutions / Business grade wireless solutions /Hosted Exchange /Internet solutions / Spyware protection and removal /Virus protection / Disk drive analysis / Security patch management / System auditing / Backup and disaster recovery and User policy enforcement

Contact us for an obligation free site visit.

ESSENTIAL

R150 / User – R600 / Server

Essential PC, server and network monitoring, with on-demand hourly help desk and onsite services on an hourly basis.

PROACTIVE

R350 / User – R1200 / Server

Proactive PC, server and network monitoring with unlimited remote help desk support for your day to day IT requirements.

FULLY MANAGED

R550 / User – R2000 / Server

All of the benefits of our ESSENTIAL and PROACTIVE plans, with both remote help desk and onsite services included.

Microsoft Office 365

All packages are managed on a month to month basis, so can be scaled to meet your business needs. These options can also be mixed and matched to suit your budget and employee’s needs.

BUSINESS ESSENTIALS

Access to online versions of Office Suite and Email.

• HD Video Conferencing
• Office Suite Online
• 50G Mailbox
• 1TB File Sharing and Storage

BUSINESS STANDARD

Office Suite Package (PC / Mac). Skype not included.

• HD Video Conferencing
• Office Suite Online
• Office Apps available on Mobile
• 1TB File Sharing and Storage

BUSINESS PREMIUM

The complete Office Suite Package for elite business.

• Office Suite Online
• Office Apps available on Mobile
• Skype
• 1TB File Sharing and Storage

Cloud Services

Moving your “office” to the cloud is the way forward. This solution is a great way to manage costs and provide all your data off premises.

The cloud solutions we offer include:

• Hosting
• Storage
• Backup
• Virtualization
• Email
• Technical Support

Our packages are scalable and managed under an SLA to ensure you get great service and predictable maintenance on your environment.

Networking

The backbone of our brand was built on network design and setup. It is still a trusted method in amongst many of our clients and our fanatical engineers can create the design and layout you are looking for, at a cost effective rate.

Server Infrastructure

For the corporate elite or the business savvy start-up, you are aware that having a rock-solid server infrastructure is fundamental to the success of your business. At Wired-IT our fanatical engineers and solution architects are here to provide you with your needs or suggestions on what your business needs are. From raised floors, fire protection, access control, cabinet build(s), patching, cabling, routing, stacking, virtualisation, backup, security, and management look no further.

Call for an assessment and quote today.

Security

Information technology security is key in any business environment today. Our solutions aim to protect customers from theft and damage to their electronic data as-well-as their hardware and software. to avoid disruption to business we implement best practice on all three elements detailed below:

Firewalls

Network protection and the backbone of securing your business. Our firewalls have bespoke configurations to suit your business’ needs. From blocking attacks to keep your network secure, to controlling the traffic on your network to make your employees more productive (blocking of FaceBook, YouTube, and other productivity draining sites).

Anti-Virus (ESET)

As a leading partner in South Africa we trust ESET as a preferred supplier for anti virus with our existing clients. Gone are the days of having an AV that will slow your machine down. ESET is known as a proactive AV management tool, with custom packages and solutions for your business. We believe in clear communication with our clients, so we will send you a quote directly from ESET, and if your moving from another supplier, we will happily discount your on-boarding package to sweeten the deal, subject to availability and quantity.

Malware Protection

Malware is our second layer to defending your business from malicious attacks. There have been numerous attacks around the world, and the truth of the matter is attacks are evolving at a rapid pace, and a reason we suggest your business have the support of malware protection that is evolving just as fast as its predators.

Through providing best is class (BIC) IT services to smaller businesses, this enables them to be more competitive while ensuring they remain focused on their core business functions, provided by 21st century technology solutions.

Our Vision is to provide excellence as the core function and focus in everything we do, being fixated in making IT as simple, efficient and cost effective as possible.

*All prices exclude VAT

“We are fixated about offering professional applications at a fraction of the cost” – Wired-IT