Service Level Agreements for proactive maintenance

  • Managed IT Services

    At Wired-IT, we proud ourselves on bespoke proactive, flexible, and affordable managed IT solutions. From ransomware, viruses, backup failure, and general system downtime, we can customize a solution to meet your companies needs. We keep you informed through regular communication and executive reports, which cover the overall health of your environment. All communication and issues associated with your users and systems are tracked, reported and retained for analytical, historical and audit purposes

    Best practices for tasks such as:
    - Security solutions
    - Security patch management
    - Backup and disaster recovery
    - Spyware protection and removal
    - System auditing and reporting
    - Application usage
    - User policy enforcement

    Managed Service Features:
    - Site assessment and inventory
    - Proactive Service
    - Management and service reporting
    - Best Practice driven
    - Automated and reliable

    Managed Service Benefits:
    - Reliability
    - Security
    - Consistency
    - Increased Productivity
    - Cost Effective Management Control
    - Managed Expansion and Growth
    - Performance

    By maximizing the benefits of technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently and without fail. Wired-IT provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable rate. Wired-IT utilize's advanced processes, tools and methodologies to deliver superior services that match your needs. You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. We will help you turn your data networks into effective, efficient component of your growing business.


We focus on clients’ essential operational IT systems.

At Wired-IT we strive to understand our customers’ business. Initially we focus on getting our customers’ essential systems in place to yield results through their IT investment. With our head office based in the Sandton hub, we operate with-in the needs of a 21st century customer that includes ever changing environments, rapid response times, and cost effective solutions for our customers’.

At Wired-IT, our strategy is to provide value with IT solutions for small to medium size businesses. With integrity we are fixated about offering professional applications at a fraction of a cost. We achieve this through using our 12+ years industry expertise in enterprise grade platforms, and finding a fit within a small to medium sized business, and subscribing these traits to their IT support requirements. Being fixated about the IT industry can have specialists that custom build solutions that meet the needs of our customers and their business.

We structure our day towards proactive IT support solutions to keep systems operational, as downtime has a larger impact on their business. We care in taking the time to understand our customers’ and thus we’re fixated in being proactive and being easily accessible through our switchboard.

We are fanatical about building lifetime valued clients (LVC) and by signing up with one of bespoke SLA's we will endeavour to ensure that your environment will be up and running so your company can meet it daily running requirements, and meet your customers needs.

Site visits are recommended so we can familiarize ourselves with your environment and give you the most accurate quote. In the event you are looking for pricing options, please be sure to give us much information to we can ensure we are apples for apples. We have teams in Gauteng, Kwazulu Natal, and the Western Cape.

Our fixation starts in recruiting the right fit for our company to fulfill a good representation when out on a call.

Contact us for a site visit and quote.

  • Microsoft Office 365

    All packages are managed on a month to month basis, so can be scaled to meet your business needs. These options can also be mixed and matched to suit your budget and employee's needs.

  • Business Essentials

    Access to online versions of Office Suite and Outlook.

    • HD Video Conferencing
    • Office Suite Online
    • 50G Mailbox
    • 1TB File Sharing and Storage

  • Business Standard

    Office Suite Package (PC / Mac). Skype not included.

    • HD Video Conferencing
    • Office Suite Online
    • Office Apps available on Mobile
    • 1TB File Sharing and Storage

  • Business Premium

    The complete Office Suite Package for elite business.

    • Office Suite Online
    • Office Apps available on Mobile
    • Skype
    • 1TB File Sharing and Storage

  • Cloud Services

    Moving your "office" to the cloud is the way forward. This solution is a great way to manage costs and provide all your data off premises.

    For further knowledge, please read more.

    The cloud solutions we offer include:

    Technical Support

    Our packages are scalable and managed under an SLA to ensure you get great service and predictable maintenance on your environment.

  • Networking

    The backbone of our brand was built on network design and setup. It is still a trusted method with many of our clients today. Our fanatical engineers can create the design and layout, that you are looking for, all at a cost effective rate.

    Network support
    Network Support: We have implemented various solutions to cater for an evolving market. Ranging from managed networks, VPN, MPLS, SD-WAN, remote support, to network security and protection. Our first point of repair is via Team Viewer, which applies to desktop, server and network support. Should a fault not be resolved, a technician is dispatched to your site.

  • Server Infrastructure

    For the corporate elite or the business savvy start-up, you are aware that having a rock-solid server infrastructure is fundamental to the success of your business. At Wired-IT our fanatical engineers and solution architects are here to provide you with your needs or suggestions on what your business needs are. From raised floors, fire protection, access control, cabinet build(s), patching, cabling, routing, stacking, virtualisation, backup, security, and management look no further.

    Server Support: Wired-IT offers various support in IT structure ranging from server rooms and data center's, monitoring, virtualization, management on onsite systems, cable clean-up, access control and surveillance.

    Call for an assessment and quote today.

  • Anti-Virus (ESET)

    As a leading partner in South Africa we trust ESET as a preferred supplier for anti virus with our existing clients. Gone are the days of having an AV that will slow your machine down. ESET is known as a proactive AV management tool, with custom packages and solutions for your business. We believe in clear communication with our clients, so we will send you a quote directly from ESET, and if your moving from another supplier, we will happily discount your on-boarding package to sweeten the deal, subject to availability and quantity.

  • Malware Protection

    Malware is our second layer to defending your business from malicious attacks. There have been numerous attacks around the world, and the truth of the matter is attacks are evolving at a rapid pace, and a reason we suggest your business have the support of malware protection that is evolving just as fast as its predators.

    State quantity needed and send us a request so we can send you a quote.

  • Firewall

    Network protection and the backbone of securing your business. Our firewalls have bespoke configurations to suit your business' needs. From blocking attacks to keep your network secure, to controlling the traffic on your network to make your employees more productive (blocking of FaceBook, YouTube, and other productivity draining sites).

Through providing best is class (BIC) IT services to smaller businesses, this enables them to be more competitive while ensuring they remain focused on their core business functions, provided by 21st century technology solutions.

Our Vision is to provide excellence as the core function and focus in everything we do, being fixated in making IT as simple, efficient and cost effective as possible.
“We are fixated about offering professional applications at a fraction of a cost” – Wired-IT